Legal

Sellaro terms of service

Effective from 23 September 2026.

1. General

  1. These terms govern the use of the Sellaro service available at sellaro.eu and sellaro.pl (the “Service”).
  2. The Service is provided by Web Systems Krzysztof Balicki, ul. Bursztynowa 4, 95-020 Janówka, Poland, VAT ID (NIP) PL7292462454 (the “Provider”). Contact: hello@sellaro.eu.
  3. The Service is a system for collecting and reviewing orders and products from connected online stores, with a panel, API, reports, webhooks, automations and notifications.
  4. The Service is intended for businesses (the “Customer”). Where mandatory law grants protection to sole traders acting outside their professional activity, we apply it to the extent required.
  5. A User is a person to whom the Customer has granted access to its account in the panel.

2. Early access

  1. The Service is in early access. We are actively developing it, so features, design and the range of integrations may change. We give advance notice of changes that remove features the Customer uses.
  2. The current status of integrations is described on the Integrations page. Integrations marked as “planned” are not available yet.
  3. An account can be created on the sign-up page of the panel. Sign-up is available to businesses only and requires a VAT number (for Polish companies, a NIP). The account becomes active once the email address is confirmed. The Provider may also create an account after contact by email.
  4. During early access we do not guarantee a specific availability level (SLA) unless agreed otherwise in writing. We make every effort to keep the Service stable and schedule maintenance outside peak hours.

3. Technical requirements

  1. Using the panel requires an up-to-date web browser with JavaScript enabled.
  2. Connecting a store requires installing the Sellaro module in it or providing access to the store's API, following the instructions for the given platform.
  3. Sellaro only reads data from the store. The Service does not change orders, products or stock levels in the Customer's store.

4. Conclusion and termination of the agreement

  1. The agreement is concluded when the Customer's account is activated: when the email address is confirmed after self-service sign-up, or when the Provider hands over the access details. It is concluded for an indefinite period.
  2. The Customer may terminate the agreement at any time by email, and may also cancel a paid plan directly in the customer portal. Termination of a paid plan takes effect at the end of the paid billing period.
  3. The Provider may terminate the agreement with 30 days' notice, or without notice if the Customer materially breaches these terms, in particular by using the Service unlawfully.
  4. A free account (Start plan) that nobody has signed in to for 90 days may be deleted by the Provider together with its data. We send a warning by email at least 14 days in advance, and signing in before then stops the deletion.

5. Fees and payment

  1. Fees follow the pricing in force on the day the plan is ordered. Prices are in Polish zloty (PLN), net of VAT, which is added where applicable. The Start plan is free.
  2. A paid plan is ordered from the panel, on the “Billing” tab. Payment is handled by Stripe (Stripe Payments Europe, Limited): the Customer enters the card details on Stripe's payment page and the Provider has no access to them. The payment page shows the accepted payment methods.
  3. A plan is a subscription. The fee is charged in advance for the chosen billing period (monthly or yearly) on the day of the order, and then automatically at the start of each following period until cancellation. Yearly billing is 20% cheaper, as shown in the pricing.
  4. Once the plan's order limit is exceeded, each additional order is charged at the rate shown in the pricing. Overage is billed in arrears, as a separate line on the next subscription invoice.
  5. For every fee charged we issue an electronic VAT invoice and email it to the address given at checkout. The Customer accepts invoices in electronic form. The payment and invoice history is also available in the customer portal, reachable from the “Billing” tab.
  6. The Customer may cancel a paid plan at any time, in the customer portal or by email. Cancellation takes effect at the end of the paid period; until then the plan continues unchanged, and fees already charged for the current period are not refunded.
  7. If a payment fails, Stripe retries the charge. The plan keeps working for 7 days after the failed payment (grace period). After that the account returns to the free Start plan and its limits; the Customer's data is left untouched and the plan can simply be paid for again.
  8. During early access, terms may be agreed individually, in particular for the Skala plan. Individual arrangements take precedence over the pricing page, and billing may then be by invoice with a payment term.
  9. We notify Customers of pricing changes at least 30 days in advance. A change does not apply to a period the Customer has already paid for.

6. Customer obligations

  1. The Customer connects only stores and data it is entitled to use and is responsible for the lawfulness of the data sent to the Service.
  2. The Customer keeps login details and API keys safe from unauthorised access and is responsible for the actions of the Users it has granted access to.
  3. It is prohibited to circumvent the Service's security, to overload it deliberately or to use it to transmit unlawful content.

7. Liability

  1. The Provider is liable for damage caused to the Customer intentionally or through gross negligence under general rules.
  2. Otherwise, the Provider's liability is limited to actual loss and to the fees paid by the Customer for the 3 months preceding the event. The Provider is not liable for lost profits.
  3. The Provider is not responsible for the operation or availability of third-party stores, platforms and services connected by the Customer.

8. Data processing agreement

  1. With respect to buyers' personal data received by the Service from the Customer's store, the Customer is the controller and the Provider is the processor. This section constitutes a data processing agreement under Art. 28 GDPR.
  2. Subject matter and purpose: processing order data (the buyer's name, address, email, phone number and order contents) solely to provide the Service, for the duration of the agreement.
  3. The Provider processes data only on the Customer's documented instructions, in particular the configuration of the account and connected stores, ensures the confidentiality of persons with access to the data and applies appropriate security measures, including encrypted connections and a separate database schema for each Customer.
  4. The Customer authorises the use of Hetzner Online GmbH (Germany, hosting) as a sub-processor. Buyer data from the Customer's store is not sent to Stripe or to the invoicing system and is not transferred outside the European Economic Area. We give advance notice of any intended addition or replacement of sub-processors, and the Customer may object.
  5. The Provider assists the Customer in responding to data subject requests and in meeting its obligations under Arts. 32-36 GDPR, and notifies the Customer of a personal data breach without undue delay and no later than 48 hours after becoming aware of it.
  6. The Provider makes available the information needed to demonstrate compliance with Art. 28 GDPR and allows audits at a time and scope agreed in advance.
  7. After the agreement ends, the Provider deletes the Customer's data within 30 days and, if asked before that deadline, first provides an export.

How we process the data of the Customer and its Users is described in the Privacy policy.

9. Complaints

  1. Complaints about the Service can be sent to hello@sellaro.eu, describing the problem and the account concerned.
  2. We respond to complaints within 14 days.

10. Partner programme

The founding partner programme is described on the Partners page. The details of each partnership, including commission settlement, are agreed individually.

11. Final provisions

  1. The Provider may amend these terms for valid reasons, in particular a change to the Service or the law. We notify Customers by email at least 14 days in advance. A Customer who does not accept the changes may terminate the agreement before they take effect.
  2. The agreement is governed by Polish law. Disputes are resolved by the court competent for the Provider's registered address, unless mandatory provisions state otherwise.
  3. These terms are available in Polish and English. In case of discrepancies, the Polish version prevails.